FAQ for iOS

Thanks for purchasing Filter Zone
If you've already watched the entire tutorial but still had issues

Don't worry. I'm here to help!!

Before you decide to shoot us a message
we highly recommend taking a look at the FAQ below!

About download

If you see a message saying “download limit reached”

That’s because you’ve already clicked the link multiple times

Solution: Open your files(app) and go to iCloud > Downloads. See if there’s any file named “Filter Zone”

If you don’t see it then simply contact us and reply “limit reached” (so that we’ll be able to see your message first !

If you really do ask this question, that means you haven’t watched the tutorial yet… which you SHOULD !!

Download links are all in your email

About importing files

If you can’t find your filter files after clicking “From files” in Lightroom

  1. You probably unzipped your files in a wrong way so please make sure you’ve followed every instruction in the tutorial
  2. You’re browsing the wrong page. After clicking “From files” make sure you’ve chosen “Browse” instead of Recents

You might want to wait for the files to be fully imported. This could take up to 5 mins

About presets

Make sure you’re in editing mode ! You can see your current mode in upper left corner

We believe this is a bug in Lightroom. You can fix it by adjusting “Crop” setting manually.

Alternative solution : Use applying presets – method 2

There’s a Reset button down there

Currently, Lightroom mobile doesn’t have this feature yet.

You can simply ignore it ! It’s just a image that let you see the raw version of that photo.

Other questions

YES. If you don’t want to spend time creating presets one by one on your mobile. We recommend using computer to sync all your presets >> See how

Updates & Warranty

We offer 30-months FREE updates(as well as warranty). You’ll receive an email notification once the newest update is released.

And as always, there will be a step by step guide about how to update.

YES of course ! Filter Zone has a limited 30-months warranty.

When your product is under warranty you can simply shoot us a message. And we’ll let you download it on your new phone.

Terms and services

When you purchase Filter Zone you’ve already agreed with our refund policy.

We only offer refund if you’re not able download and install our product due to technical issues on your phone.

You can purchase our 30-months extended warranty which cost only $14

If you have any further question please don't hesitate to contact us
But make sure you've already read all the FAQs !

Note that our office is currently in Taiwan (GMT+8)
We'll response your message within 24 hrs 🙂

FAQ for Android

Thanks for purchasing Filter Zone
If you've already watched the entire tutorial but still had issues

Don't worry. I'm here to help!!

Before you decide to shoot us a message
we highly recommend taking a look at the FAQ below!

About download

If you see a message saying “download limit reached it’s because you’ve clicked the link multiple times

To see if you have successfully downloaded the file please open your Winzip and follow the following steps :

  1. Go to internal storage > SD card > download
  2. Go to “my files”

Your file will be in one of these folders

If you find it then you can continue installing it

If you still can’t find it that means you haven’t downloaded it successfully !

Please shoot us a message and reply “Donwload limit reached”

If you really do ask this question, that means you haven’t watched the tutorial yet… which you SHOULD !!

Download links are all in your email

If you’re using Winzip to unzip your file and it shows : Error, This zip file is corrupt, not a valid zip file, etc

There are possibilities which cause the error

1.You didn’t download the zip file successfully. Please delete the zip file and try to download it again

2.Your phone doesn’t support Winzip (this usually happens on OPPO, Huawei,

MIUI). You can try another alternitive app : RAR

About importing files

If you can’t find your filter files after clicking “Device” in Lightroom

  1. You probably didn’t unzip your file to “my files” in Winzip. Please watch the tutorial again and follow the instructions this time 🙂
  2. After clicking “Device” in Lightroom make sure you are not selecting “Time” (you can find it in upper left corner)

If your filter files appear black(or gray) after you imported them, it’s very likely that you unzipped your files in a wrong way !

Solution : Open your Winzip > my files

If you still see a zip file in there please unzip it first and then delete the original zip file.

Notes : there must be only ONE unzipped file in “my file” otherwise Lightroom won’t be able to import it

It’s very likely that you unzip your files in a wrong way (so that Lightrom can’t correctly import them)

Solution : Open your Winzip > my files

If you still see a zip file in there please unzip it first and then delete the original zip file.

Notes : there must be only ONE unzipped file in “my file” otherwise Lightroom won’t be able to import it

You might want to wait for the files to be fully imported. This could take up to 5 mins

About presets

Make sure you’re in editing mode ! You can see your current mode in upper left corner

We believe this is a bug in Lightroom. You can fix it by adjusting “Crop” setting manually.

Alternative solution : Use applying presets – method 2

There’s a Reset button down there

Currently, Lightroom mobile doesn’t have this feature yet.

You can simply ignore it ! It’s just a image that let you see the raw version of that photo.

Other questions

YES. If you don’t want to spend time creating presets one by one on your mobile. We recommend using computer to sync all your presets >> See how

This might be a bug that is caused by Lightroom

You can just delete all of them and that’s it !

Updates & Warranty

We offer 30-months FREE updates(as well as warranty). You’ll receive an email notification once the newest update is released.

And as always, there will be a step by step guide about how to update.

YES of course ! Filter Zone has a limited 30-months warranty.

When your product is under warranty you can simply shoot us a message. And we’ll let you download it on your new phone.

Terms and services

When you purchase Filter Zone you’ve already agreed with our refund policy.

We only offer refund if you’re not able download and install our product due to technical issue on your phone.

You can purchase our 30-months extended warranty which cost only $14

If you have any further question please don't hesitate to contact us
But make sure you've already read all the FAQs !

Note that our office is currently in Taiwan (GMT+8)
We'll response your message within 24 hrs 🙂